Careers

Position: Community Engagement Coordinator 
Status: Full time (40 hours/week), in person. Some weekends are required. 
Location: WALC Learning Center, 111 N Main St Suite 202 Oshkosh WI 54901 
Compensation: $18-20 per hour, depending on experience.  
Reports to: Assistant Director  

Who We Are: Winnebago Area Literacy Council (WALC) develops and provides free learner-centered adult literacy services since 1989. Based in Oshkosh, WI, designated as a refugee resettlement city, we primarily serve newcomers in the Winnebago area. We currently offer a total of ten different English language learning communities/approximately 150 learners per week. We currently have three different learning sites: ELL classes at downtown Learning Center; Women & Children Classes at St. Andrew Church; as well as workplace literacy classes at the Amcor Oshkosh North Plant. 

About This Position: The Community Engagement Coordinator plays a central role in advancing WALC’s mission by cultivating meaningful relationships with volunteers, learners, community partners, and the broader public. This position combines volunteer coordination, event planning, and marketing/communications to strengthen engagement, increase visibility, and support organizational growth. The ideal candidate is a community‑minded storyteller who is highly organized, comfortable juggling multiple projects, and energized by connecting people to purpose. This role reports directly to the Assistant Director. 

Key Responsibilities 

• Volunteer Recruitment, Onboarding & Support 
  • Develop and implement strategies to recruit volunteers from diverse backgrounds 
  • Manage the full prospective volunteer lifecycle, including applications, interviews, onboarding, and orientation 
  • Maintain accurate volunteer records and profiles in the internal database and tracking systems
  • Design and deliver training programs that prepare volunteers for success 
  • Provide ongoing support, communication, and resources to volunteers 
  • Coordinate volunteer schedules and assignments, ensuring alignment with organizational needs 
  • Foster a positive, inclusive volunteer culture through recognition, appreciation events, and regular engagement 

• Event Planning & Community Outreach 
  • Plan, coordinate, and execute organizational events, including volunteer appreciation events, fundraisers, workshops, and community outreach activities 
  • Manage event logistics, timelines, volunteer participation, and materials 
  • Identify partnership opportunities that support volunteer recruitment, outreach, and program visibility 
  • Represent WALC at community events, presentations, and outreach opportunities to increase visibility and build partnerships 
  • Maintain the agency calendar of events and ensure internal alignment across programs 

•  Marketing, Communications & Public Relations 
  • Maintain consistent branding across all print and digital materials 
  • Manage and regularly update WALC website 
  • Create, schedule, and monitor content across all social media platforms to increase engagement and visibility 
  • Produce and distribute the agency’s monthly newsletter and volunteer digest to all stakeholders 
  • Gather and share learner and tutor success stories through written, visual, and digital channels 
  • Draft press releases, promotional materials, flyers, brochures, graphics, and other communication assets 
  • Support fundraising campaigns with communications and volunteer mobilization 
  • Assist with advocacy or awareness campaigns related to literacy 
  • Stay informed about trends in literacy, nonprofit communications, and community engagement 

•  Administration, Reporting & Collaboration 
  • Track volunteer hours, participation, and impact 
  • Prepare reports for internal use and grant requirements 
  • Collect and analyze engagement metrics (social media analytics, email open rates, event attendance, volunteer retention trends) 
  • Use data to refine outreach strategies and improve volunteer engagement 
  • Ensure compliance with organizational policies and relevant regulations 
  • Respond to inquiries from volunteers, partners, and community members in a timely and professional manner 
  • Collaborate with staff across departments to align volunteer efforts, communications, and events with organizational goals 
  • Evaluate and improve volunteer management systems, workflows, and communication processes 
  • Participate in relevant trainings, conferences, or professional networks 

Required Qualifications: 

• Previous experience in volunteer management or community engagement is highly desirable. 
• Demonstrated experience in marketing and communications, with strong attention to detail and a data driven approach. 
• Familiarity with event planning, fundraising, and community engagement strategies. 
• Comfort with digital tools such as CRM/volunteer management systems, email marketing platforms, and basic graphic design or content creation software. 
• Strong organizational and time management skills, with the ability to manage multiple tasks and priorities. 
• Excellent communication and interpersonal skills, with the ability to build relationships with diverse individuals and groups. 
• Ability to work independently and as part of a team in a fast-paced environment. 
• Passion for adult literacy (broadly defined) and love for reading is a plus. 
• Possess a valid driver’s license.  

Desired Qualifications: 

• Experience working with underserved or marginalized populations, especially BIPOC communities. 
• Bilingual or multilingual abilities in one of the following languages (Spanish, Swahili, HMoob, French, Arabic, Dari, Dinka, or Burmese). 
• Experience coordinating teams that center people’s humanity while ensuring accountability. 

Work Environment: 

• The role may require occasional evening or weekend hours for volunteer events, outreach, or support. 
• Some travel may be required for off-site events or to engage with potential volunteers and community organizations. 
• WALC team works four days a week in person in downtown Oshkosh location and the team works remotely on Fridays. Fridays are declared “no meeting days”. 

Candidates from underrepresented groups are encouraged to apply. 
Research shows that qualified individuals who identity as women, Black, Indigenous, and people of color (BIPOC) are less likely to apply to jobs unless they meet every single qualification. WALC welcomes and encourages all individuals who meet the “Required Qualifications” to apply if they believe they have the skills necessary to thrive in this role even if they do not have all of the “Desired Qualifications.” 

Compensation and Benefits: 
This is a full time (40 hours a week) position with an hourly pay of $18-20, depending on experience. Benefits include: 

• Dental and Vision Insurance 
• 10 paid annual vacation (increase with tenure) 
• Paid holidays 
• 3 sick days annually  
• Flexible work schedule 
• Bereavement leave 
• Provided with company vehicle/laptop/cell phone for work-related travel and communication.  

How to Apply: 
Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position to info@winlit.org. Applications will be reviewed on a rolling basis.